Return and Exchange Policy
We are confident that we provide quality in detail and optimal service, and if you are not convinced of your purchases, we will help you with the replacement. Or by immediate return according to the store's policy. 2 The customer must inform the halessa e-store team via WhatsApp for return within one day and replacement within 3 days from the date of receipt of the shipment by the customer and will not consider any order after the expiration of the specified period for any reason. 3 In case of any defect in the product since receipt, we will be contacted in order to issue a replacement policy. 4 The halessa store bears the costs of return and replacement. In the case of the product is defective only 5. 5 It is replaced after the defective product reaches us and make sure of its condition. Then it is replaced within 9 days from the receipt of the product. The period of receiving the product. We have a period of response to complaints is 48 hours. 6 In case the customer makes a mistake in choosing Magas and wants to replace it. The customer shall bear 60 riyals all shipping fees. 7 In case the customer wants to change the model or modify the gas, the customer shall bear 60 riyals. All shipping fees .....